Compliance

Clickvoice is committed to ensuring your satisfaction with our in-web purchases and virtual items. Should you find yourself dissatisfied with your purchase, we are dedicated to assisting you. Here's what you should know about our refund policy:

1. Refund Timeframe:

You have a window of 7 days from the date of purchase to request a refund for your in-web purchases or virtual items. When the request is approved, the refund will be provided within 10-15 working days.

2. Requesting a Refund:

To initiate a refund within this timeframe, kindly reach out to our customer support team at [email protected]

When contacting us, please provide pertinent details such as the transaction date, ID, and reason for your refund request.

3. Third-Party Transaction Protocol:

Should your in-web purchases or virtual items necessitate a transaction with a third-party service provider (including payment service providers), you are expected to comply with the terms of use and any other relevant instructions provided by such third-party service provider.

4. Payment Accountability:

You bear sole responsibility for any payments made from your bank account concerning these transactions. Clickvoice will not be held accountable for any unauthorized transactions or issues arising from your payment methods.